How to fold your electric scooter.

How to remove and reattach battery to your eGo electric scooter.

Hows to turn the lights on and off on your electric scooter

How to adjust the modes and settings on your electric scooter.

How to charge your electric scooter

How long does the electric scooter warranty last?

eGo Scooters are covered by our comprehensive two year warranty which applies to all components including the battery. Our warranty applies to new scooters purchased directly from this website and is not transferable. We will normally send out replacement components with instructions to fit but in the rare cases where this is not possible we may send out a technician, or customers may be required to return their scooter for repair. The warranty does not apply to “consumable” items like tyres, tubes, brakes and chargers, or to components which fail as a result of abuse or accident.

How much do you charge for delivery?

The prices advertised on this site are for orders placed and include VAT and delivery in UK only. Prices and availability of items are subject to change without notice.

How long do I have to wait for it to be delivered?

All of our electric scooters are ready to be shipped from the UK (via DHL) or collected on the same day of purchase. We normally aim to deliver within 7-10 days of order and we will contact you if we become aware of any unexpected delay. You will be contacted prior to delivery to arrange a convenient time. Any scooter not in stock may take up to 8 weeks to be delivered from our factory.

What if my electric scooter is damaged?

In the unlikely event that the product arrives damaged or faulty, please contact us immediately and we will take action to remedy the problem as soon as possible. Your statutory rights are unaffected.

What if I need to return the electric scooter?

If something does go wrong with your vehicle which cannot be rectified by a local workshop, please get in touch with us. We will arrange collection of your vehicle and return it to our workshop to undertake any repairs and return to you in perfect working order. If it is found that the fault has been caused by misuse or unqualified tampering we will be entitled to charge you for any costs incurred including courier charges.

If you have any problems with your scooter after you have purchased then get in touch with us and we will help!

If you have a question about returns before you purchase, please contact us at sales@egoscooter.co.uk

How accurate are the specs on electric scooter?

The specifications advertised on our website are those supplied by the scooter manufacturers. Please note that the range of electric vehicles is dependent on a number of factors including body weight, terrain, wind speed and tyre pressures and the maximum ranges quoted can by no means be guaranteed. In truth, the only way to be sure that a scooter will accomplish a particular journey is to try it.

How do you treat my personal data?

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. eGo Scooter uses industry standard practices to safeguard the confidentiality of your personal identifiable information. During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. We will use this information only for legitimate purposes directly connected to your purchase.

“We do not store customer credit card details”

Do you have privacy policy?

Yes we do! this policy covers all users who register to use the website. Click on the links to read our full privacy policy and full terms of service , It is not necessary to purchase anything in order to gain access to the searching facilities of the site.