eGo Scooters are covered by our comprehensive two year warranty which applies to all components including the battery. Our warranty applies to new scooters purchased directly from this website and is not transferable. We will normally send out replacement components with instructions to fit but in the rare cases where this is not possible we may send out a technician, or customers may be required to return their scooter for repair. The warranty does not apply to “consumable” items like tyres, tubes, brakes and chargers, or to components which fail as a result of abuse or accident.
The prices advertised on this site are for orders placed and include VAT and delivery in UK only. Prices and availability of items are subject to change without notice.
All of our electric scooters are ready to be shipped from the UK (via DHL) or collected on the same day of purchase. We normally aim to deliver within 7-10 days of order and we will contact you if we become aware of any unexpected delay. You will be contacted prior to delivery to arrange a convenient time. Any scooter not in stock may take up to 8 weeks to be delivered from our factory.
In the unlikely event that the product arrives damaged or faulty, please contact us immediately and we will take action to remedy the problem as soon as possible. Your statutory rights are unaffected.
If something does go wrong with your vehicle which cannot be rectified by a local workshop, please get in touch with us. We will arrange collection of your vehicle and return it to our workshop to undertake any repairs and return to you in perfect working order. If it is found that the fault has been caused by misuse or unqualified tampering we will be entitled to charge you for any costs incurred including courier charges.
If you have any problems with your scooter after you have purchased then get in touch with us and we will help!
If you have a question about returns before you purchase, please contact us at firstname.lastname@example.org
The specifications advertised on our website are those supplied by the scooter manufacturers. Please note that the range of electric vehicles is dependent on a number of factors including body weight, terrain, wind speed and tyre pressures and the maximum ranges quoted can by no means be guaranteed. In truth, the only way to be sure that a scooter will accomplish a particular journey is to try it.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. eGo Scooter uses industry standard practices to safeguard the confidentiality of your personal identifiable information. During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. We will use this information only for legitimate purposes directly connected to your purchase.
“We do not store customer credit card details”